FAQ

Last updated: March 30, 2026

Frequently Asked Questions

1. How long does shipping take?

Orders are usually processed within 1 to 2 business days. Estimated delivery time is typically 5 to 7 business days after dispatch.

2. Do you provide tracking?

Yes. Tracking information is provided where available once your order has been shipped.

3. Can I return my order?

Yes. We offer a 30-day return window from the date of delivery, subject to our Return & Refund Policy.

4. What if my item arrives damaged or incorrect?

Please contact us within 7 days of delivery at info@avren.uk with your order number, a description of the issue, and clear photos of the item and packaging.

5. Can I cancel my order?

Orders may only be canceled before they have been processed. If your order has already been processed or shipped, you may still be able to return it under our Return & Refund Policy.

6. How do I contact customer service?

You can contact us at:

Email: info@avren.uk
Phone: +31 6 28544480

Customer service hours:
Monday to Friday: 7:00 AM – 4:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: Closed
All times are UK time.

7. Where is Avren based?

Avren is operated by:

Liora Lifestyle
Gentiaan 8
7443 GW Nijverdal
Netherlands

8. Do you sell internationally?

At this time, Avren is focused on the United Kingdom market.